Your Information: The following is provided to let you know why we collect your information when you interact with us, how we handle & store that information & what other parties have access to your information. We outline this to ensure compliance with the Australian Privacy Principles but also so that you can make an informed choice when choosing to deal with us. For your reference: You can Access the Australian Privacy Principles here Please note that we do not collect or store any “Sensitive” Information. (Definition as outlined by the A.P.P link here)
Under clause 2.2(b) of the A.P.P it is impracticable for Us to deal with individuals who have not identified themselves or who have used a pseudonym as we need to a) verify certain information as part of the financial transaction & b)any work we undertake for you involves the sharing of personally identifiable information.
**Please note. Any passwords, user names that you provide to us will be stored in our CRM database as well as in SLACK channels which is a third party software solution.
Electronic Payments, How they work & who takes part.
What documentation & Advices are sent when purchases are made
Where are our Staff Located & when can they access the CRM
Where are our Servers Located?
Who is the legal representative of DIGITAL DOOR AUS Pty Ltd
Communication methods & when we will contact you
FB Messenger Chat
The following software integrations are used in our business and they may facilitate/transmit your basic contact details in their function. These providers may store your basic details on their servers to allow them to perform their functionality.
In line with the A.P.P we will only disclose information to a contractor that we have engaged to perform a business task for us. Example: A contracted person for a development task. An ICT person to assist with our Database etc;
If you have transacted with us, ie made a purchase, we will store your information for a period of 7 years from the date of last purchase. Within the 60 months post this time frame we will anonymize your information so as to protect your privacy indefinitely.
If you have transacted with us, ie made a purchase from us, but a time frame of 12 months has elapsed since your last invoice date. We will make your buyer identification number inactive & archive your registration & ask you to re-register should you choose to do business with us again. We will store your information for a period of 7 years from the date of last purchase. Within the 3 months post this time frame we will Anonymize your information so as to protect your privacy indefinitely.
We choose to reserve the right to de-activate a registration for any reason that we deem fit at any time. If we do this the above time frames will still apply.
If you have any concerns please contact our nominated Privacy Officer.
Requests can be made in writing via Post:
Privacy Officer
Po Box 2501
RUNCORN QLD 4113
We will action requests made in writing within 14 days of receiving such a request.
+61 7 2139 3999