This document is our Security, Data & Privacy Policy in one.

Your Information: The following is provided to let you know why we collect your information when you interact with us, how we handle & store that information & what other parties have access to your information. We outline this to ensure compliance with the Australian Privacy Principles but also so that you can make an informed choice when choosing to deal with us. For your reference: You can Access the Australian Privacy Principles here Please note that we do not collect or store any “Sensitive” Information. (Definition as outlined by the A.P.P link here)

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Information that we will ask for and store on our servers & which is visible to our Staff is:

  • Trading Address
  • Postal Address
  • Delivery Address
  • Other Address
  • Contact First Name & Last Name
  • Password for website (shown as XXXX)
  • Phone numbers
  • Email address
  • Company name
  • Trading name
  • Delivery
  • Payment Method: Ie Cash/Eway/Direct Debit/Eftpos

Other Information our Staff can see on our CRM under your account:

  • If you’ve opted in for communication, Sms, Invoices by email, Include GST in screen price, whether freight is rebated, if we need ice packs in packing & if you pay freight by the box.
  • Last Invoice Date
  • When you Joined
  • Invoice Amounts Totals for: Last/7Days/30Days/Quarter/Year
  • Comparison of your spend 30DaysVLast Year & % Difference & 2 Years averaged & % difference.
  • Delivery Instructions you have provided or we have noted
  • If you are listed as a Direct Debit.
  • If you are deemed a good payer or bad payer by us internally
  • Also every Invoice you transact with full details of all purchases and charges.
  • Your shared user names, passwords and details.

Under clause 2.2(b) of the A.P.P it is impracticable for Us to deal with individuals who have not identified themselves or who have used a pseudonym as we need to a) verify certain information as part of the financial transaction & b)any work we undertake for you involves the sharing of personally identifiable information.

**Please note. Any passwords, user names that you provide to us will be stored in our CRM database as well as in SLACK channels which is a third party software solution.

We recommend you to create passwords that you will only use for our platform and we strongly recommend you DO NOT USE a previously used password.

**Please note. Any passwords, user names that you provide to us will be stored in our CRM database as well as in SLACK channels which is a third party software solution.

Electronic Payments, How they work & who takes part.

Electronic Payments, How they work & who takes part.

What documentation & Advices are sent when purchases are made

What documentation & Advices are sent when purchases are made

Where are our Staff Located & when can they access the CRM

Where are our Staff Located & when can they access the CRM

Where are our Servers Located?

We have 3 main locations for our servers:

Where are our Servers Located?

Who is the legal representative of DIGITAL DOOR AUS Pty Ltd

Who is the legal representative of DIGITAL DOOR AUS Pty Ltd

Communication methods & when we will contact you

Communication methods & when we will contact you

FB Messenger Chat

FB Messenger Chat

Software Integrations we use that may receive your information.

We utilize integrations to deliver an outstanding customer experience. Sometimes we trial integrations & they may not have been added to this list.

The following software integrations are used in our business and they may facilitate/transmit your basic contact details in their function. These providers may store your basic details on their servers to allow them to perform their functionality.

  • Our own CRM system Location: BNE, AUS
  • SLACK – team messaging tool Location: USA
  • Gmail – Email platform Location: Unsure
  • FACEBOOK – for social media & easy log in ability for you to our site Location: Unsure
  • FACEBOOK MESSENGER – for our customer chat Location: Unsure
  • FACEBOOK PAGES MANAGER – our company pages fb app for communications, posts etc Location: Unsure
  • INSTAGRAM – social media and also messaging ability Location: USA
  • TWITTER – social media posting and also messaging ability Location: USA
  • YOUTUBE – social media posting, video sharing Location: USA
  • PINTEREST – social media posting Location: USA
  • AZURE WEB SERVICES – downloadable links etc Location: USA. Worldwide.
  • PAYPAL – Payments Platform Location: USA
  • SMS GLOBAL – SMS provider Location: AUS
  • RING CENTRAL – Phone System and Caller id Location: Unsure.
  • SURVEY MONKEY – Email marketing platform Location: USA

Contractors & 3rd Parties that may receive your information

In line with the A.P.P we will only disclose information to a contractor that we have engaged to perform a business task for us. Example: A contracted person for a development task. An ICT person to assist with our Database etc;

  • or

Information Storage Time Frames

If you have transacted with us, ie made a purchase, we will store your information for a period of 7 years from the date of last purchase. Within the 60 months post this time frame we will anonymize your information so as to protect your privacy indefinitely.

If you have transacted with us, ie made a purchase from us, but a time frame of 12 months has elapsed since your last invoice date. We will make your buyer identification number inactive & archive your registration & ask you to re-register should you choose to do business with us again. We will store your information for a period of 7 years from the date of last purchase. Within the 3 months post this time frame we will Anonymize your information so as to protect your privacy indefinitely.

We choose to reserve the right to de-activate a registration for any reason that we deem fit at any time. If we do this the above time frames will still apply.

Privacy Officer

If you have any concerns please contact our nominated Privacy Officer.
Requests can be made in writing via Post:

Privacy Officer
Po Box 2501
RUNCORN QLD 4113

We will action requests made in writing within 14 days of receiving such a request.

Prefer to talk to someone in person? Give us a call

+61 7 2139 3999

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