Customers. More than just a CRM.

Customers. More than just a CRM.

Having immediate access to accurate information and an overview with relation to what impacts your customer is critical for your team. It enables them to manage the customer relationship efficiently & effectively building brand loyalty & trust.
Layer 1
Layer 1
Layer 1

See Them – Every Customer is an Individual

More powerful than a standard CRM. You can not only manage customers down to their individual level you can capture their uniqueness & align what makes sense to your business or marketing goals.

Get useful tools like a financial snapshot with week/month/year comparisons to highlight trends & also the ability to see current open orders and completed purchases.

Customers Enter & Manage Their Own Information

(When you combine it with the E-Commerce Module) It's often the simple things where the business process falls down. Ensuring that the key information points, such as delivery address & email are accurate, is a key to efficiency. Customer-driven date entry is the key to accuracy & means orders are always delivered to the correct address.

Support Them

Timely support is what builds brand loyalty and trust. No matter if your team is together or across the globe, you can easily help customers in a seamless service. Identify delivery options & assist them with order changes like courier or address changes. You assist your packing team by re-printing box labels to ensure accurate delivery based on the latest changes (Packing Module needed). Easily issue credits, re-send invoices they may have missed or charge for extras needed.

Sell to Them

Sell to customers right from this screen. If you offer phone, chat or email sales options this is all processed from here as well as payment processing.

Customer Support Done Right from Anywhere

“I needed a solution that would enable our customer support team to work from home whilst still fully supporting our customers, without them feeling any change to the Support Levels. This is exactly what we can provide because we have the DDLive.”

- Milly Christensen, Owner at FLOWERHUB




Start-up

Emerging

Established




  • Web Shop
  • Web Shop
  • Web Shop
  • Customer Module
  • Customer Module
  • Customer Module
  • Warehouse Module
  • Warehouse Module
  • Warehouse Module
  • Optional Add-on:
    Marketing Module
  • Logistics Management System Module
  • Logistics Management System Module
    • Optional Add-on:
      - Marketing Module
      - Tracking/Delivery Module
      - Packing Module
    • Marketing Module
        • Packing Module with 3 Terminals
            • Optional Add-on:
              Tracking/Delivery Module
            Contact UsContact UsContact Us

            Maintenance Support

            Features
            Startup
            Emerging
            Established
            Support Time Availability
            Business Days
            (Except Holidays)
            Working Hours
            (9AM to 5PM aest)
            24/7 Support
            Resolution Time
            Within 96 Hours
            Within 48 Hours
            Within 12 Hours
            Setup assistance
            Configuration
            1-hour kick-off session included
            4-hour kick-off 2 session included
            Ticketing System (Support Cloud)
            Chat Support
             

            Ready to talk?

            If you're ready to find out what DDLive can do for your flower business, have a chat with us, give us a call or fill in the form and we'll get in touch with you.
            Give It a Try! Let's talk.

            Related Modules

            Prefer to talk to someone in person? Give us a call

            +61 7 2139 3999

            An error has occurred. This application may no longer respond until reloaded. Reload 🗙