When you report a problem, the ticket level indicates the urgency of the submitted ticket. As the Digital Door team review your ticket, they set it in an appropriate state for you to track the progress of your problem reports.
To achieve high levels of efficiency in attending to your tickets, here are some details to help you understand what ticket levels are when reporting a problem and the states, along with their meaning and description.
Refer to these ticket levels when reporting a problem. This ticket matrix helps the support team understand how to prioritize your tickets. Below are the prioritization levels and their meaning:
We provide a brief description called “State” to outline the process and let you know what is happening after a ticket is created. Refer to this to have a clear understanding of the processes and actions the support team need to take to resolve a ticket:
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The report ticket level denotes the severity of the submitted ticket. As the Digital Door team reviews your ticket, they mark it as complete so that you can track the progress of your problem reports. Let's understand the process.Read more